A promotion ended
A temporary discount or credit may have expired, putting your bill back at its regular price.
Why did my internet bill go up?
Compare your old and new monthly bill. We’ll show you how much it changed and what to check next.
What changed on your bill?
Choose the option that looks closest to what happened.
My regular price increased
Your provider may have changed the recurring monthly price of your service.
It looks like a one-time charge
An adjustment, installation charge, or partial billing period can make one bill higher without changing your normal monthly price.
I still don’t know
Ask your provider to explain the difference between your old and new bill. If it still doesn’t make sense, there are additional steps you can take.
Compare your bills
Enter the regular monthly amounts from your previous bill and your new bill.
Before tax, if available.
Before tax, if available.
Compare the same services and a full month on both bills. Use the same tax basis for both amounts.
Use the amount before tax, if you can. Leave out one-time charges and adjustments.
Only have the total from your bill?
That’s okay for checking the increase. You’ll confirm your comparable before-tax monthly price in the Free Savings Preview.
Enter both amounts to see the change.
The monthly difference is your new price minus your previous price.
The yearly difference is the monthly change × 12, assuming it stays the same for 12 months.
This is a change in cost, not potential savings.
Free Savings Preview
Can my provider raise my internet price?
Sometimes. What applies depends on your contract, province, and the notice you received.
Your bill went up
Check if your new price still makes sense.
Compare what you’re paying with pricing found for your area.
Start Free Savings Preview
Free to check · Takes a few minutes
