Privacy Policy

This Privacy Policy is effective April 27, 2026. It explains how PriceFox handles information for the savings preview, Deal Map, PriceFox Action Plan, PriceFox Pro Review, uploaded review documents, payment status, savings verification, and related support.

PriceFox may collect your name and contact details, province, address or service area, current provider, internet plan details, current price and speed, service preferences, uploaded bills, screenshots, or provider documents, Action Plan and Pro Review status, payment status, case notes, and proof of savings if you submit it later.

PriceFox may also collect basic website and operational information, such as form submission details, timestamps, case status, and messages needed to provide the service.

PriceFox uses your information to prepare a Free Savings Preview, generate your Deal Map, prepare a PriceFox Action Plan if purchased, manage Pro Review if selected, process payments, verify savings outcomes if applicable, and communicate with you about your request.

PriceFox may also use case information for customer support, internal quality checks, troubleshooting, fraud prevention, legal compliance, and service planning.

We use your address, provider, plan, service, and contact details to prepare your savings preview, check internet availability and comparable provider pricing for your address or area, generate your included Deal Map after your preview, prepare your Action Plan if purchased, and manage your Pro Review if selected.

We may use provider websites, provider availability tools, automated tools, or manual review where needed to perform address-qualified pricing checks.

We do not sell your personal information. We do not share uploaded bills or screenshots with internet providers to pitch plans. We do not place orders with providers or create provider accounts on your behalf.

Uploaded bills, screenshots, and provider documents are used to confirm price, speed, promo terms, provider details, and plan details for the savings review, to personalize Action Plan if purchased, and to support Pro Review if selected.

These documents may include account, billing, plan, equipment, bundle, or promotional details that help PriceFox understand your current service and prepare a more useful review.

Uploaded bills and screenshots are stored in private, access-controlled PriceFox storage and are not made public. Access is limited to authorized PriceFox review/admin users and service providers used to operate PriceFox.

Please do not upload documents that are unrelated to your internet or provider service, and avoid including sensitive information that PriceFox does not need for your case.

Payment information is processed through Stripe or secure payment providers. PriceFox does not store full card details directly.

PriceFox may store Action Plan payment status, Pro Review deposit status, checkout identifiers, payment identifiers, refund status, success-fee status, and related case information needed to administer the service.

PriceFox uses service providers to host the website, database, file storage, payments, and operational tools. Information may be stored in those systems as needed to provide and support the service.

Access is limited to people and systems that need it for the savings preview, Deal Map, Action Plan, Pro Review, payment administration, customer support, savings verification, or service operations.

PriceFox does not sell customer information.

PriceFox may share limited information only when needed to provide the service, process payments, communicate with you, support a customer-approved provider-related step, comply with legal obligations, or protect the service.

Examples may include payment processing through Stripe, hosting and storage providers, operational tools used to manage your case, or provider-related communication you approve or request.

If you ask PriceFox to help with a case, information may be used to prepare provider-specific guidance, compare offers, review provider terms, or support communication with providers or customer-selected parties as part of the case.

PriceFox does not become your internet provider, and provider account ownership, final acceptance of provider terms, activation, and cancellation remain between you and the provider unless clearly stated otherwise.

PriceFox keeps information only as long as reasonably needed for the service, records, legal or accounting needs, payment administration, customer support, troubleshooting, or security.

PriceFox keeps uploaded documents only as long as reasonably needed for the review, billing, support, security, legal/accounting, or dispute-resolution requirements.

You can contact PriceFox to request deletion or correction of your information where applicable. Some records may need to be retained where required for payment, legal, security, accounting, or dispute-resolution reasons.

You can choose not to buy PriceFox Action Plan, not to start PriceFox Pro Review, not to upload optional documents during the preview, and not to receive optional marketing updates.

If you buy Action Plan, some information and supporting documents may be needed to prepare the written plan and process the $39 one-time payment. If you start Pro Review, some information and supporting documents may be needed to manage guided support, administer the $20 deposit, or follow up about your case.

Service messages related to your case may still be sent when needed to provide the service.

No online service can guarantee perfect security, but PriceFox uses access controls, private storage, and operational safeguards to protect customer information.

If you believe information you shared with PriceFox may be at risk, contact PriceFox so the issue can be reviewed.

Questions, deletion requests, or privacy concerns can be sent to PriceFox through the contact method provided on the site or by replying to a PriceFox service email.

Contact: support@pricefox.ca